Madina LLC maintains and enforces a zero-tolerance policy prohibiting the use of intoxicating substances by its drivers.

A driver operating under Madina LLC is prohibited from:

1. Using or consuming an intoxicating substance while providing transportation-for-hire services.
2. Operating a vehicle while under the influence of an intoxicating substance.
3. Beginning or continuing a passenger trip while impaired by an intoxicating substance.
4. Consuming alcohol or using an illegal drug while providing transportation-for-hire services.
5. Operating a vehicle when the driver’s ability to safely transport passengers is impaired by an intoxicating substance.

Any violation of this policy will result in the driver being immediately removed from providing transportation-for-hire services for Madina LLC and may result in termination of the driver’s authorization to operate under Madina LLC.

Reporting a Possible Violation

Passengers who believe a driver may have violated this zero-tolerance policy may report the matter to Madina LLC: Contact

Passengers may also report a complaint or possible violation to the City of Dallas by calling 3-1-1.

Dallas Transportation Regulation Division:
Phone: 214-670-3161
Email: avitransportationregulation@dallascityhall.com